Failed to Print Map error with Organization Basemap

[ChristopherJStrong]

Hello,

I'm getting the Failed to Print Map error when generating a report in Survey123.

I'm using the mapSettings parameter in a custom template (that I'm testing) that points to an empty webmap with our organization's basemap.  The basemap works fine in the survey, as far as I can tell.  The item ID in the error points to the organization's basemap as it is stored in our ArcGIS Online account.

When I change the basemap in the report webmap to use an ESRI basemap, no error is present, and the report generates as expected.  The aerial will do okay, in a pinch, but we would really like to show our campus basemap in the generated report.

[BethanyCrenshaw1]

I am having the same error and would like to use my organizations map.  I know this was a while, back.  Did you find a solution?