ArcGis Survey 123 job not loading or allowing templates to be created

[SLDSAnthonySmith]

I have a job which when it loads says this 

the report shown this

and where I try to create a report template for word I get this

any advice would be much appreciated

[ZacharySutherby]

Hello @SLDSAnthonySmith, 

I would suggest reaching out to Esri Technical Support for more assistance in troubleshooting the behavior. We do have an issue (BUG-000138412) if your data resides in an Oracle Enterprise Geodatabase. 

If you are using ArcGIS Online there may be something going on with that specific service and the folks in Esri Support will be able to help narrow down where the issue is occurring. 

Thank you, 

Zach