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What are the recommended browsers and versions for viewing the new style of storymaps?

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01-14-2020 07:49 AM
KenGorton
Esri Contributor

I have a storymap built using the new (beta) style and when I open it in Chrome, Firefox or MS Edge on my Windows 10 laptop it displays fine. However in Safari on a mobile phone the text and images appear and behave as expected but the maps do not load. The place where they would display loads as a light gray box. If I open the storymap in Chrome on the same mobile device all elements display as expected.

The phone is an older iPhone 6s+ so I was wondering if this problem might be isolated to older devices. I will try to locate a newer one on which to test, but was wondering if there any more detailed device and browser requirements or if this is a known issue?

I found some browser requirements here: System requirements—ArcGIS StoryMaps | Documentation but it makes no mention of versions or devices. 

Thanks,

Ken

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OwenGeo
Esri Notable Contributor

Mia -- Please note that mobile browsers are in fact supported by story maps.

The message you are seeing is for the link to the beta map viewer on ArcGIS Online.

Owen Evans
Lead Product Engineer | StoryMaps
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