Storymap error message on mobile devices

11-11-2022 07:39 AM
New Contributor

Just published a storymap and it will open on computers but the storymap tries to load on mobile devices and then gets an error message. Any information would be helpful.

Storymap link:


0 Kudos
1 Reply
Esri Notable Contributor

@BobMiller -- Thank you for reporting this issue, and I'm sorry you've encountered this with your story.

It looks like your story has an image gallery in which all the images have been removed. There is a bug we are looking into more that is causing the story to crash on the mobile Safari browser.

In the meantime, if you can remove that stray image gallery block that should address the issue. Just open the story in builder, look for an empty/floating caption placeholder (Add a caption...) that's not attached to any other media, hover over it, then click the trash/delete button.

Screenshot 2022-11-14 at 10.03.12 AM.jpg

Owen Evans
Lead Product Engineer | StoryMaps