Google Analytics not fully working after April 2023 update?

[PeterKnoop]

Google Analytics for ArcGIS StoryMaps hosted in our ArcGIS Online organization stopped correctly recording data on 27 April. This time frame coincides with the recent updates to StoryMaps to enable Adobe Analytics.

The issue we are seeing is that no views are being recorded, however, users and events are still being tracked. We are using Google Analytics 4 (GA4.)

Anyone else experiencing this issue?

[OwenGeo]

@AbiDhakal - Many customers' Enterprise portals aren't connected to the internet and/or are behind a firewall. If that's the case with your portal, then you will be unable to utilize a web-based analytics service like Google or Adobe Analytics.

If your portal is connected to the web, then I would suggest that you please contact Esri Technical Support because they are equipped to troubleshoot any specific configuration issue with your portal, which we are unable to do here on the Community site.

[AbiDhakal]

@OwenGeo 

I'm working with Esri Tech Support and will bother you if I have any questions.

Thank you for your direction.
Abi

[AbiDhakal]

@OwenGeo-  

My case got logged in as a BUG-000164841. Please read details.

Synopsis: Google Analytics (GA4) may encounter issues in detecting the addition of a Google Tag to ArcGIS StoryMaps in ArcGIS Enterprise 11.2 leading to a failure to report any page views in such cases.

For ArcGIS Enterprise do we only have to put in the Google Tag like in ArcGIS Online or, is there more to it?

Do we have to put the entire code generated by GA4 somewhere in the Enterprise root folder and then the Tag on the StoryMaps?

What does the BUG appear like to you?

Thank you,
Abi

[OwenGeo]

We see the bug in the Esri Support system and are taking a look.

[AbiDhakal]

@OwenGeo- Thank you.