Why, hello there! 🙂
Being part of a large consortium, we are two companies regularly generating Story Maps on ArcGIS Online to cover emergencies worldwide, leveraging most of the available widgets. For a week now, we have both been encountering issues with our large collection of web scenes (3D), up to more than 2 years old. It is quite a peculiar set of issues...
Greyed out save button for scene in sidecar
Same issue with a scene containing only a basemap
Web map teasing us by working perfectly in the sidecar
Likewise, I have had colleagues from our partner company perform similar tests, resulting in the exact same outcome. Even though there is a pattern, I have no idea how to fix this nor how to narrow down what the actual issue could be. Does anybody here have a clue as to what is happening? 😓
If you are interested in trying it out for yourself, here is a sample of different scenes:
EMSR807 AOI01 Cumulative (from last week): https://www.arcgis.com/home/webscene/viewer.html?webscene=5943aae1d09c471ea22666ce97ac2d6c
EMSR798 Latest situation (recent): https://www.arcgis.com/home/webscene/viewer.html?webscene=e00803bbe5c444eeafc5e064c6c094d8
EMSR785 AOI01 Cumulative (before the switch to map tiles): https://www.arcgis.com/home/webscene/viewer.html?webscene=388a3a477b3043e2aea779fe8ed68d09
And here is an example of a Story Map where the trick described in #5 worked (the legend being hidden even though toggled in the configuration options of the sidecar): https://storymaps.arcgis.com/stories/5f04d88c47a344ec99ca25f18a023e0e
Thank you and have a nice day!
Solved! Go to Solution.
Dear Owen,
Sorry for the late answer. I would like to thank you for the comprehensive testing and answer! The issue still persists on our side, but we were given the authorisation to switch to web maps for the time being, as we have no problem with those. Should any solution be found, I will leave a message for reference in case someone else encounters the same issue in the future.
Thank you very much, once more 🙂
Quentin
@qpoterek - I'm sorry you are having issue adding web scenes. We tested the scenes you provided and cannot reproduce the issue you described (the one with id e00803bbe5c444eeafc5e064c6c094d8 does not appear to be shared publicly, so we couldn't test that one). Below, are screenshots showing one of the scenes with an enabled Save button and the same scene placed successfully in a story. I also tested with about a dozen scenes from the Living Atlas and was unable to reproduce the issue.
I would recommend that you please contact Esri Tech Support so they can better help troubleshoot since the issue appears to be something related to your computers, network environment, or account.
Dear Owen,
Sorry for the late answer. I would like to thank you for the comprehensive testing and answer! The issue still persists on our side, but we were given the authorisation to switch to web maps for the time being, as we have no problem with those. Should any solution be found, I will leave a message for reference in case someone else encounters the same issue in the future.
Thank you very much, once more 🙂
Quentin