Spatial analyst license error in Student Trial

[BrianSanders1]

When trying to run Spatial Analyst tools in ArcGIS 10.2 Student Trial I get the error message shown below. When I check the ArcGIS Administrator, Availability folder it indicates that the extension is installed and authorized. If I use the Authorization Wizard and try to add the Spatial Analyst Extension I get the message that the extension is already installed on this machine. What else can I try to activate or aauthorize the license?

[DanPatterson_Retired · Accepted solution]

just to check, you went to the customize menu and selected extensions and saw the spatial analyst listed, and if it was did you toggle it on?

[BrianSanders1]

Yes, the extension is toggled on and the menu turns on in the data view menu bar but it is not functional and greyed out

[DanPatterson_Retired]

and you have a grid/raster in the data frame you are working with? and if you do, did you select one?

[BrianSanders1]

Re-checking your suggestions I found that I had toggled on the wrong extension; the Spatial analyst was off. The Spatial analyst toolbar was on and greyed-out. So with the extension turned on and a raster selected, as you suggested, it works with no error.

[DanPatterson_Retired]

PS  It was a good thing that I was in the lounge getting coffee... this is where you get help about GeoNet, not help on a topic.  For that, you should familiarize yourself with the GeoNet places

GeoNet Community Structure

There is a link on the main landing page should you mis the link.

And another good one to bookmark is Documentation | ArcGIS for Desktop

[TimothyHales]

Just moved this discussion to Spatial Analyst​.