Example Apps Crashing

01-25-2017 07:22 PM
New Contributor II

I am new to ArcGIS, so I installed the SDK and am trying to run any of the Example Apps.  I have tried the Android, the UWP, and the WPF, and they call crash the same way.  They all throw an unhanded exception in RuntimeCore (the dll name varies based on platform).

The Local Machines is a Windows 10 VM.

Here is the exception details from the UWP attempt to run on the Local Machine.  

Esri_runtimecore::Runtimecore_net::Dx_exception was unhandled
Message: Unhandled exception at 0x00007FF847547788 in ArcGISApp2.exe: Microsoft C++ exception: Esri_runtimecore::Runtimecore_net::Dx_exception at memory location 0x000000F44C6FC630.

Here is the exception details from the WPF attempt to run on on the local machine

Unhandled exception at 0x05E3063B (RuntimeCoreNet.dll) in ArcGISWPF.exe: 0xC0000005: Access violation reading location 0x00000010.

If there is a handler for this exception, the program may be safely continued.

I would really just like to get these example apps to run without issue.

I have the following version of SDK installed  ArcGIS_Runtime_SDK_DotNet_100_0_0.vsix

Thank you

4 Replies
New Contributor

I am also having the same issue in a Win 10 VM but seems to work on a non VM version of Win 10.

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Esri Frequent Contributor


Have you installed the Microsoft Visual C++ 2015 Redistributable Update 3?

Otherwise it looks like it's possibly a DirectX related issue. Please can you provide more details on your VM setup? (VM software and dxdiag results). Also, what client are you using to connect to your VM? (e.g. Remote Desktop).



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New Contributor

Hi Mike

My details are

VM Ware Player 6.02


Microsoft Visual Studio Professional 2015
Version 14.0.25431.01 Update 3
Microsoft .NET Framework
Version 4.6.01586

Installed Version: Professional

Microsoft Visual Studio Tools for Applications 2015 00322-40000-00000-AA912
Microsoft Visual Studio Tools for Applications 2015

Visual C# 2015 00322-40000-00000-AA912
Microsoft Visual C# 2015

Visual C++ 2015 00322-40000-00000-AA912



System Information
Time of this report: 2/28/2017, 08:46:32
Machine name: VM1SBAKER
Machine Id: Unknown
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Language: English (Regional Setting: English)
System Manufacturer: VMware, Inc.
System Model: VMware Virtual Platform
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (2 CPUs), ~3.4GHz
Memory: 5000MB RAM
Available OS Memory: 5000MB RAM
Page File: 5319MB used, 1880MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: VMware SVGA 3D
Manufacturer: VMware, Inc.
Chip type: VMware Virtual SVGA 3D Graphics Adapter
DAC type: n/a
Device Type: Full Device
Device Key: Enum\PCI\VEN_15AD&DEV_0405&SUBSYS_040515AD&REV_00
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1532 MB
Dedicated Memory: 832 MB
Shared Memory: 700 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: vm3dum64.dll
Driver File Version: 7.14.0001.5026 (English)
Driver Version:
DDI Version: 9Ex
Feature Levels: 9_3,9_2,9_1
Driver Model: WDDM 1.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 28/10/2013 10:30:00 AM, 258776 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71B4D-4745-11CF-BF65-0424A1C2CA35}
Vendor ID: 0x15AD
Device ID: 0x0405
SubSys ID: 0x040515AD
Revision ID: 0x0000
Driver Strong Name: oem12.inf:fc9f1aa2fe8e5883:VM3D_AMD64:\ven_15ad&dev_0405&subsys_040515ad&rev_00
Rank Of Driver: 00F60000
Video Accel:
DXVA2 Modes: Unknown
Deinterlace Caps: {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

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New Contributor

Thanks Mike for your insight

Upgrading my Windows 10 VM to the latest VMWare Workstation 12.5.2 fixed this issue.

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