Hey Randy,
I went back through my correspondence with ESRI and added most of what we went through. There was nothing that they had me check that actually made a difference in the tool working. Frustrated, I tried randomly the next day and it worked. I can't even begin to tell you what the issue was. Sorry.
--------------- Original Message ---------------
From: Esri Customer Care [customercare@esri.com]
Sent: 8/19/2020 5:14 PM
To: apodesto@ssjid.com
Subject: Esri Case #02617439 - XY Table To Point - Not Working
Hello Anthony,
Thank you for your time and patience over the call today. Following is a brief of what we discussed over the phone and performed over the screen share, in an attempt to troubleshoot and resolve the issue:
You showed me how you would right click the csv file in the contents to Display XY. We put in the required parameters for the XY Table to Point tool that came up. The tool ran successfully, however, the data could not be found in the geodatabase and the data was also not added to the map.
Further, we tried putting the output to a newly created geodatabase, however, the issue was still persistent.
We tried changing the coordinate system in the tool, but that too did not make a difference.
Next, we set the output to a file location, however, no shapefile was created.
You shared with me your csv file and I was able to get the points displayed on ArcGIS Pro 2.6 at my end.
Additionally, I shared with you an excel file but the issue was still persistent. We tried getting the tool to work for the excel and the csv in a new project as well, however, that did not resolve our issue.
We tried the same workflow in ArcMap and that worked as expected.
We performed a repair of the application, but the issue still persisted.
Later, we made use of the Make XY Event Layer Tool and we were able to get the data displayed. As discussed, the output layer created is temporary and you would have to export it, to save it on your machine. Here is the link to this tool documentation for your future reference: https://pro.arcgis.com/en/pro-app/tool-reference/data-management/make-xy-event-layer.htm
It would be great if you could please try logging onto your machine which has ArcGIS Pro with a different user profile and then check, if you still see the same issue. Please let me know of the findings at your end.
If you have any other queries, you can reach me by either replying to this email or call me on 888-377-4575 citing the case #02617439 and I will be more than happy to assist you. Our standard support hours are from 5 AM to 5 PM Pacific Time, Monday through Friday.
Have a nice day ahead!
Regards,
Delpha
Esri Support Services
https://my.esri.com/#/support/cases/02617439
+1 (888) 377-4575 (USA)
+1 (909) 793-3774 (Outside the USA)
https://support.esri.com/en/
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