Why is ArcGISIndexingServer.exe always crashing?

3388
7
08-31-2017 09:10 AM
mfcallahan
Occasional Contributor

Several times per day I am receiving this error message, I'm not sure what's happening:

Here is the full text of the problem details:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ArcGISIndexingServer.exe
  Application Version:    12.0.0.8933
  Application Timestamp:    59448914
  Fault Module Name:    ucrtbase.DLL
  Fault Module Version:    10.0.10586.15
  Fault Module Timestamp:    564ea777
  Exception Code:    40000015
  Exception Offset:    000000000006990f
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033
  Additional Information 1:    f1ed
  Additional Information 2:    f1ed9519d32e1ab1ad9c25d3f029ca3c
  Additional Information 3:    1606
  Additional Information 4:    1606ec217f97723d64bd81b579756a87
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7 Replies
SamuelMcDeid
New Contributor II

I recently installed ArcGIS Pro 2 and I'm getting this happening very often as well...

Problem signature:
Problem Event Name: APPCRASH
Application Name: ArcGISIndexingServer.exe
Application Version: 12.0.0.8933
Application Timestamp: 59448914
Fault Module Name: gdal201e.dll
Fault Module Version: 2.1.1.10502
Fault Module Timestamp: 593717a2
Exception Code: c0000005
Exception Offset: 0000000000d96066
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 7932
Additional Information 2: 7932baf31592ad6a4376b06b290aac4c
Additional Information 3: 4d2f
Additional Information 4: 4d2f59af4a9024d82d2fb91e4255a765

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DanPatterson_Retired
MVP Esteemed Contributor

Have you filed a tech support case?  Nothing is showing up on a search, maybe because no one is reporting it.  It would be worth your while and useful for others that might be in a similar situation

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SamuelMcDeid
New Contributor II

Hi Dan, my searches also came up with nothing. I've tried to submit a case but I keep getting a "Unable to complete request"... I'll figure it out.

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mfcallahan
Occasional Contributor

...bumping this up again...

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SamuelMcDeid
New Contributor II

Oops! I forgot to post what worked for me on this thread! Check out what I wrote here: https://community.esri.com/thread/12858#comment-727241 

Hopefully it helps!

c_sharp_dotnetDan_Patterson

mfcallahan
Occasional Contributor

Thanks so much!  I currently have a support ticket open regarding this but I will give your soltuion a try and see if that resolves the issue.

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WhitneyRapp
New Contributor II

After a few days of >20 of these error msgs/day, I got serious too.  

  • Killing the process in Task Manager didn't work
  • This did not work for me - https://community.esri.com/thread/12858#comment-727241 
  • Renaming the folders as described above did clue me in that ArcGIS Pro 1.2 had started a new index, but Arc GIS 10.5.1 hadn't... and the errors kept popping up
  • Upgraded from ArcGIS Pro 1.2.5023 to ArcGIS to ArcGIS Pro 2.0 WORKED!  No errors in >24 hours!