Uninstalled ArcGIS pro with license still checked out to work offline

[AhmadRaji]

I've been using my ArcGIS license in offline mode for weeks now. I recently changed my computer name and had to restart my computer (with the license still in offline mode).

After restarting, I opened ArcGIS and was prompted to sign in. On signing in, I get this error "ArcGIS pro the account could not be used to authorize ArcGIS pro because it has been configured to use offline".

I think the issue is with changing the computer name but reverting the name doesn't fix it. I then uninstalled ArcGIS pro with the license still checked out to work offline and reinstalled ArcGIS pro, and the error still persists.

Checking the registry values after installing, I noticed "ARCPROWORKOFFLINE" is set to TRUE

How do I remove my License from my computer without opening the main software?

[George_Thompson · Accepted solution]

I think the first place to start would be to contact Customer Service or Technical Support. The license may need to be reset.

[AhmadRaji]

Thanks, @George_Thompson. I already contacted them.

[TroyGerhardt1]

I agree. Had a similar situation, same error message. For me, only solution was to have Esri reset license.