Unable to overwrite mapping service in Enterprise 10.9.1 with ArcGIS Pro 3.3, but can in ArcGIS Pro 2.9

[Asir]

Hello fellow GIS users,

I am encountering an unusual issue that only emerged about a week ago where I cannot overwrite services, I publish in ArcGIS Pro 3.3. Below is my sharing job log:

CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:32 Status: InProgress StatusMessage: Successfully wrote sharing info file
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:32 Status: InProgress StatusMessage: Successfully wrote sharing connection file (Number of SDE Connections: 1)
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:32 Status: InProgress StatusMessage: Loading manifest
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:32 Status: InProgress StatusMessage: Reading thumbnail from service
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:32 Status: Pending StatusMessage: Sharing process started
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:33 Status: InProgress StatusMessage: Sharing process started
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:34 Status: InProgress StatusMessage: Loading manifest
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:34 Status: InProgress StatusMessage: Reading thumbnail from service
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:34 Status: InProgress StatusMessage: Publishing process started
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:34 Status: InProgress StatusMessage: Preparing data references and staging map service
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:35 Status: InProgress StatusMessage: Loaded SDE Workspaces
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:50 Status: InProgress StatusMessage: Using ArcGIS Version 12.9 for staging (Source for version: GP Staging Parameters)
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:50 Status: InProgress StatusMessage: Stage Tool initialized
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:50 Status: InProgress StatusMessage: Preparing maps and layers for processing
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:53 Status: InProgress StatusMessage: Retrieving and processing fonts
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:54 Status: InProgress StatusMessage: Submitted.
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:54 Status: InProgress StatusMessage: Executing...
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:56 Status: InProgress StatusMessage: Consolidate data
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:18:56 Status: InProgress StatusMessage: Staging map service
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:31 Status: InProgress StatusMessage: Compressing package into SD file
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:32 Status: InProgress StatusMessage: Staging successful
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:32 Status: InProgress StatusMessage: Uploading service definition
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:32 Status: InProgress StatusMessage: Publishing tool initialized
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:32 Status: InProgress StatusMessage: Publishing map service (AGS)
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:35 Status: InProgress StatusMessage: Upload failed
CivicAccess 12 MapService No Organization https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:37 Status: InProgress StatusMessage: Publishing tool execution failed
CivicAccess 12 MapService https://gis.marionfl.org/erp siteadmin 2024-11-04 14:19:39 Status: Failed ErrorMessage: Failed to publish map service

I've attempted several solutions, including:

• Publishing new services
• Performing a fresh installation of ArcGIS Pro 3.3

However, none of these attempts resolved the issue. After consulting with technical support, we discovered that I can still publish and overwrite services using ArcGIS Pro 2.9. The challenge is that all my existing services and their corresponding projects were developed using ArcGIS Pro 3+ versions. This issue is particularly puzzling as I have successfully published map services from ArcGIS Pro 3.3 to Enterprise 10.9.1 in the past.

[RyanUthoff]

Are you able to overwrite services using any ArcGIS Pro 3.x version? Because I believe you should still be able to open ArcGIS Pro projects saved in 3.3 in 3.0, 3.1, 3.2, etc.

But generally, it's recommended that your ArcGIS Pro version and Enterprise version "match" each other. The further apart the two versions are, the more likely you're going to run into problems you're experiencing. I've unfortunately learned that lesson the hard way.

[Asir]

Sorry for the late reply. I tried using ArcGIS Pro 2.9 but continued to experience issues with publishing and overwriting services. What's unusual is that I can sometimes successfully publish a service to one of my servers, but when I attempt to publish that same service to another server, it fails and generates the error log shown above.

[RyanUthoff]

Do you have any error messages in ArcGIS Server manager when it fails to publish?

[RhettZufelt]

Yes, I have run into this issue with 3.1 and 3.2 occasionally (with same error messages).  have not figured out what causes it, but for some reason, I have to re-register my data source with server.

Even though the existing data source is already registered and validates in server, re-adding a new registration fixed this issue.  I would have never figured this one out, but ESRI tech support dialed me in.

Not sure if it applies in your case, but worth testing.

R_

[Asir]

That is interesting. I tried your suggested solution, hoping it would fix my issue, but it wasn't successful. The problem seems to be intermittent, however, I've already tried deleting and rebuilding the publishing services, but the problem persists.