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The sign in page does not come, window 10, 11th Generation intel. Would you help to solve my problem.

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01-20-2021 07:13 PM
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Manijupadhya
Emerging Contributor

I download ArcGIS pro 2.7 online, but the sign in page does not come in. It pop up a white blank page and freeze. Would you help to solve my problem.

window 10, 11th Generation intel. 

Intel iRisXe graphic, i7 processor 

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13 Replies
DanPatterson
MVP Esteemed Contributor

I suspect something is wrong... on the upside... great screen background !


... sort of retired...
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by Anonymous User
Not applicable

It seems a few people are experiencing this or similar login issues when using named user accounts. It's not just 2.7, we've struck it with 2.6 but think it's more to do with internal security settings and SAML/Azure AD  https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-6-blank-sign-in/m-p/1009783/highligh...

A few seem to be running into permission/IE trust issues:

https://community.esri.com/t5/arcgis-pro-questions/can-t-login-to-arcgis-pro-login-screen-stays-empt...

https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-for-desktop-login-issues-frozen-grey-s...

If you can check with the product team whether there was a change to the login window code that would be useful.

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Manijupadhya
Emerging Contributor

Does not work. 

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Manijupadhya
Emerging Contributor

Finally It is solved.

Download old one and update it. Thanks for everyone for their support.  

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