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SOLVED: ArcGIS Pro crashes on start up (message: ArcGIS Pro has stopped working)

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07-24-2023 05:47 AM
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TobiasRoeschenbleck
New Contributor

When I try to start ArcGIS Pro 3.1 it loads and immidately crashes and shows this Window. Has anyone encountered this Problem and can help?

TobiasRoeschenbleck_0-1690202681402.png

Edit: SOLUTION: I reinstalled my graphics drivers and update the Arc GIS Pro 3.1 Deep learning Libraries. This fixed the Issue for me. Deep-learning-frameworks

 

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1 Reply
DanielFox1
Esri Contributor

Hi @TobiasRoeschenbleck 

Does your machine meet the requirements for ArcGIS Pro 3.1?

You can run the following system checker to confirm any missing components.

System Checker

System Requirements

When Pro crashes it creates a dump file which can be accessed from the following directory 

  • These can be found in C:\Users\<username>\AppData\Local\ESRI\ErrorReports. Alternatively, you can access the folder with %localappdata%\ESRI\ErrorReports

What is the workflow when ArcMap or ArcGIS Pro crashes?

The dump file will indicate what module is causing the crash and this should help point you to a resolution.

Normally a clean uninstall works in this instance. 

Clean uninstall