Running into permissions issues but users are signed in correctly

[SaraJL]

Hello everyone! 

I'm running into an issue that I'm having trouble with - users have all the permissions, have a Professional Plus license, but are encountering a variety of permission error messages when trying to do a variety of tasks. It works for some people and not others.

They are working on this tutorial - but we can also replicate the issue without going through tutorials.

(I have the user clipped out for privacy reasons - but their profile does appear on the top right)

So far, we have encountered this when using the Geocoder - but someone also reported it when they were just trying to add a picture to ArcGIS Pro. 

Any thoughts? We only use SAML authentication and are on ArcGIS Pro 3.6.1

Thank you!

Update - I was finally able to replicate this on my own account!

Locate > search for a place > click on any result > Add Graphic

I'm a full admin, so I'm not sure why I'm receiving a permissions error.

[Robert_LeClair]

One thing to try is verify you have geocoding privileges enabled:
1. Sign into ArcGIS Online as the admin
2.  Navigate to Organization>Settings>Member Roles
3.  Ensure the role assigned to the account has Geocoding enabled under Premium Content.
4. Allocate credits for geocoding.  Organization>Members, search for the member/role, click the 3 dots to the right of the member/role and allocate credits to the account under Manage>Credits.  Save
5.  Ensure that the ArcGIS World Geocoding service is configured.  Organization>Settings>Utility Services

Hope this helps!

[SaraJL]

All of those things are enabled and I am also the admin!

I don't limit anyone on credits so there isn't a cap assigned to any users in the organization.

[Robert_LeClair]

Okay - thank you for the feedback.  I'm running ArcGIS Pro 3.6.1, am connected to an ArcGIS Online portal, am an administrator, configured for geocoding and have no problem searching for a location and adding as a graphic.  To be fair, whenever I do a major release upgrade of say 3.5 to 3.6, I do a clean uninstall/reinstall versus an in-app upgrade.  One thing to try is a How To: Perform an ArcGIS pro Soft Reset - sometimes this fixes wonky issues.  If not, we'll continue to troubleshoot.

[SaraJL]

Thank you for the help!

I just tried the reset - unforunately, I'm still getting the error message. I'll keep testing some other things in case I learn something else.

[Robert_LeClair]

Sounds great - I'll keep on digging around the internals and see if I can find something...

[RTPL_AU]

Hi @Robert_LeClair 

If you have found through personal validation and your interaction with your trainees that Pro requires a manual upgrade + reset then please escalate that through the internal employee channels.
If the in-app process is flawed (which I also think it is), then we should all put pressure on @KoryKramer and Esri to make the process more robust ASAP. 
Using the in-app process, ending up with a messy install/corrupt profile, then doing the manual uninstall/registry edits/resets/etc is extremely inefficient, especially in corporate environments with more than a handful of users.