PDF export crashing ArcPro

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12-02-2021 10:54 AM
TimSolomonson
New Contributor II

When exporting to PDF by 'sharing' the program 'unexpectedly closes' everytime I export, no transparency on any of the layers.  I'm on version 2.9.0.  I'm sure this has been answered elsewhere but I haven't found a fix in the forums. 

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AubriKinghorn
Esri Contributor

You may be running into the same issue as reported at https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-9-0-crushes-when-i-try-to-import-a/m.... In this case the crash occurs if you try to export/print a layout containing a "null" or empty text element. Does your layout contain an "null/empty" text element?

We are aware of this issue and working on a fix. 

If not, there may be another issue causing the crash. If this is the case can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

AndrzejWieczorek
New Contributor

I just like to report that it has been almost 1.5years later and the issue is still there. 

As mentioned before, if you got an empty element then it causes Arcgis Pro to crash while exporting. 

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AubriKinghorn
Esri Contributor

@AndrzejWieczorek I'm sorry you are still running into this crash. It was addressed in the 2.9.1 patch. Are you using the latest version of 2.9? Upgrading should address your issue. 

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