Layout not Rendering Properly

[ArielLow2146]

Hi all. I updated to 3.4.2 this week and a layout that was working fine beforehand is now rendering with a variety of interesting colors (see below). This is only happening for this fairly large (40 x 60) layout that combines a hillshade, imagery basemap, and vector tyle style editor edited basemap with some layers and elements that have dash and gradient effects.

I tried some of the usual suspects (turning both pro and the computer off and on again, checking that I'm not out of memory, ect). Curious if others have experienced anything similar.

 

 

[JeremyWright · Accepted solution]

This looks like a known GPU driver error when using DirectX 12 in many Intel GPUs in the last couple quarterly releases.  This has been reported by many other users, all of whom had various Intel GPUs.

For example: https://community.esri.com/t5/arcgis-pro-questions/graphical-glitches-within-map-window/m-p/1562300#...

We reported it to Intel and they have attempted to resolve it in their latest drivers.  

Quick test: If you go to options->display and change the Rendering Engine to DirectX11 or OpenGL, and it resolves the problem, then you are likely experiencing the same problem.  

Further investigation and mitigation:

You can go to Device Manager and under Display Adapters look at what's listed there to confirm you have an Intel GPU or integrated display adapter.  If you open this item in Display Adapters it will tell you what driver version and date you are using. If you could post a screenshot of what you find here that would help us narrow it down to report to Intel.

Updating your driver:

If you are using an Intel integrated GPU, then the manufacturer of your laptop sends out recommended driver updates via their usual channel.  For example, Dell has "Dell Command Update" which will find and update display drivers".  Other vendors have similar channels.

Alternatively, you can use the Intel Driver and Support Assistant to get the latest driver for your GPU direct from Intel.   https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html   

Hope this helps!  please reply if you can with the screenshot of your driver/version so we can report this to Intel.

[ArielLow2146]

Hi @JeremyWright. Thank you for the information! Switching to DirectX11 did resolve the issue.

A screenshot of my driver properties before it was updated is below. Unfortunately updating the driver does not seem to have resolved the issue when using DirectX12. I've also included a screenshot of the updated driver properties.

 

[JeremyWright]

Thanks Ariel!  I'll forward this info to Intel through our POC.