How do I update ArcGis Pro when the update installation process fails?

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11-08-2020 01:41 AM
DaveP
by
New Contributor

Hi all,

 

When I log into ArcGIS Pro (version 2.6.0), I am prompted with a message saying that "a software update is available for ArcGIS Pro". When I try to download the update, it fails and I prompted with the following error message; "ArcGis Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine)".

I have had this problem for quite some time.

 Any guidance or advice on how to resolve this issue would be much appreciated.

 

Many thanks.

D.

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4 Replies
Asrujit_SenGupta
MVP Regular Contributor

I would recommend to continue the discussion in your old Post, so that all the suggestions or any findings are documented in one single Post.

https://community.esri.com/thread/259146-arcgis-pro-software-update-is-not-working 

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DaveP
by
New Contributor

Thank you for your suggestion.

I have tried to continue the discussion on the old post although there have not been any responses.

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MDPSAdmin
New Contributor

Hi Dave,

Any luck on this issue ?

Just came across the same issue now 😞  

 

 

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DaveP
by
New Contributor

Still no luck with this I'm afraid, I am still experience the same issue and cannot update the software. Are you able to provide any insights on how I can update the software?

 

Many thanks.

D

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