Help Needed with Failed Basemap upload in ArcGIS Pro 3.5

[Ekpereamaka_Juliet_Ibenegbu]

Please I need help with my ArcGIS Pro, I have been trying to upload my basemap into my flood simulation project I'm working on and I keep getting this error message in the image attached below. 

I'm open to ideas on how to fix it cause I have tried every way possible to fix it 

[Robert_LeClair · Accepted solution]

Check your Esri credits value/account.  If you're in a negative balance situation, the error message seen is typical of this issue.  Contact your Esri Rep to purchase additional Esri credits.  I suspect the error message with disappear then.

[Ekpereamaka_Juliet_Ibenegbu]

Thank you Robert, I'll send a message across to them