Geocoding - Not a single match - Anyone else having issues?

[BlakeMorrison]

Hey guys,

I'm not sure if this is the appropriate place for this question. I'm trying to geocode ~12,000 addresses, and I'm getting exactly zero matches. I know some of the addresses are bad, but most will be good as I've cleaned the data myself. Just not sure whether the geocoding service is having issues or I'm doing something terribly wrong.

[AnneLehal]

Just as an experience, I was having issues with geocoding while using a locator my department made from the portal. When using the locator that is based off of our shared drives it worked.

I'm not sure if it's an issue with a portal locator or what but this occurred about a month ago and I haven't been able to use it since.

[BlakeMorrison]

I can confirm I was attempting to use the portal locator "World Geocoding Service" or whatever the main one is called.

I'm going to try test this today.

[dyee]

We're having similar issues after upgrading to ArcGIS Pro 3.5.1 using the "Geocode Addresses" tool. We keep getting null values, with no matches. I was able to geocode the same addresses using other tools (tidygeocoder in R), but have had no luck getting the Esri geocoder to work despite trying multiple small changes (multiple field vs single field addresses, file renaming, example data, etc.) Does anyone have any updates on this or work arounds? Thanks!

[BlakeMorrison]

Thanks for the responses!

Who feels like letting tech support know? I don't want to get caught in that situation.

[dyee]

I put in a ticket--I can let you all know any updates/solutions from it.

[dyee]

Update: a work around that Esri tech supported recommended was manually adding the World locator to ArcGIS Pro following the directions here. After manually adding the World locator, I was able successfully geocode my sample data. I think this is the same work around that @AnneLehal mentioned previously.

[BlakeMorrison]

Thanks for that. Was there an associated bug?

Sorry to ask you. I did venture into tech support about this but I aspie'd out a bit and didn't achieve anything.