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Failed to Activate Subscription - Internal Error Occured

411
2
03-02-2024 10:38 PM
YankunLi
New Contributor

I just subscribed to a personal ArcGIS plan and am trying to activate it. Looks like it returns me with a "Internal error occurred - 1000" for some reason. Previously, another user had asked this a few months ago, but looks like they didn't eventually come up with a solution. So here I am; please help me with this issue. Great appreciation in advance.

截屏2024-03-03 上午12.36.25.png

截屏2024-03-03 上午12.35.58.png

 

2 Replies
GeeteshSingh07
Occasional Contributor II

@YankunLiAre you using social account?

I would suggest you should reach out to Esri Customer Services for subscription related issues.

https://support.esri.com/en-us/bug/unable-to-activate-arcgis-online-subscriptions-with-new-bug-00014...

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JustinShaffer
New Contributor

Any luck here? 

I'm attempting to activate my new license (student license) and I'm receiving the same error when I click on the link in the email to activate the license. In step 1, it instructs to click the activation link, which opens a new window in browser and displays this error. 

 

 

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