Expired Licence removal

[MichaelBolger]

Hi,

I have admin access on our Arc Pro account.

I cannot assign add-ons licences to users. I believe it is because one of the add-on licences, which was assigned to a number of users is expired.

I've removed this expired licence from all the users, but is still says that 1 expired licence is assigned,

I can't see how to remove this last licence.

Any suggestions or solutions would be great.

Thanks,

Mick

[GaryMorris2]

When you say you have admin access on your ArcPro account, do you mean you are an organizational admin?

[MichaelBolger]

Hi,

I have Org Admin, so I can add / edit / remove users. Assign add-ons / roles etc.

The Business Analyst add-on has expired, I've removed all the users with this add-on assigned. But it still says that 1 is assigned.
I cannot see who / where it is assigned to, so that I can remove it.

I currently cannot assign add-ons to new users. I think (hope) it is because there is one expired license still assigned to an account.

Thanks,

Mick

[MichaelBolger]

Hi,

Got the issue solved. There was on user still with an expired licence applied to them. But it wasn't showing  in the filtered search. Had to manually search the 1k+ user list.

Thanks,

Mick

[SamuelCanas]

Hi Mick, 

I´m glad you solved the issue! If this happens in the future, there might be a way to do it without having to check manually on the 1k+ user list. When managing the extension, you could try clicking on the option that says: "Manage all on page". 

And then "Unassign members"

This action will apply to all the members whether is assign or unassign. 

I hope this information can be helpful if situations like this happen on the future. 

Have a great day ahead,

Samuel