My coworker is having an issue with his installation of ArcGIS Pro 2.9, specifically with the Esri standard basemaps. While the basemap gallery populates with thumbnails of the Esri standard basemaps as well as basemaps he has added from other sources, any attempt to add an Esri basemap to a project produces a blank screen and a red exclamation point in the feature list. Non-Esri basemaps, on the other hand, load and display without any issue.
He has already cleared his cache, and we've checked the network's connectivity. Other people in the organization, including myself, are able to load basemaps without issue, making me think that it's not a network issue.
Is this a known issue? Is there any way my coworker can get the Esri basemaps to load?
Thank you.
