Deauthorize ArcGIS Pro on crashed computer 2022 (personal use)

[JohnZastrow]

The computer I recently installed ArcGIS Pro 3 on crashed. It seems I had set the license for offline use. I can read the files on the harddrive, but it will not boot. I believe I need to deauthorize the license so that it is available to activate on my newly installed computer. However, I cannot run the ArcGIS Pro seat on the crashed computer to manually put the license back into the pool.

I found this link

Recover Lost Licenses from My Esri - Esri Community

But it doesn't seem to match what I see today. Apparently as a Personal Use license holder I'm not able to request support here.
Request Case | My Esri

How should I proceed? Is there a file on the old hard drive that I could recover to release the license for reuse? My searches indicate that recovery is something I need to do through Esri support.

[Robert_LeClair]

John - somewhat related workflow here, but can you go to the ArcGIS Online account that you purchased the Personal Use version from and work within the tab structures to see what your licensing is?  You can learn more about it here.  I don't know if there's an area in the online account to return checked out licenses.  But my guess is that you'll need to have your license reset by Support Services.  Or perhaps, recover lost licenses from My Esri.

[JohnZastrow]

Robert, thank you so much for the reply. It seems things have changed since that documentation was posted, or for some reason I have different options. I'm not seeing most of what that documentation describes (attached).

[Robert_LeClair]

Certainly.  Yes it does appear that graphics/documents have changed over time.  In your screen grabs, there appears to be a Support tab.  With the ArcGIS for Personal Use, you do get 90 days of installation and licensing support.  I would recommend trying that avenue first.

[JohnZastrow]

Thank you. I'm ahead of you as I was aware of the 90-days of support as well. Again it seems my org is different than a traditional business account. Attached is what you get if you click on that link. However, I just eventually I found a link somewhere (not there) that let me submit a request for support and I did that. I'll report back here what I find out.

[LuisBenavides1]

The same thing happens to me, in my My ESRI environment the indicated options do not appear.

[JohnZastrow]

Love it. I got the welcome email with my customer service case number. I saw someone open it and held it open until late on Friday. Today I logged in and found customer service closed my case without any note to me and when I search the case no longer appears. Sigh...

[Robert_LeClair]

John - I'm not sure why that happened as I don't think this workflow is normal procedures.  I'd recommend contacting Esri Support Services with your old customer service case number, mention what occurred over the weekend, and hopefully get a solution to this licensing issue.  Apologies for the mess up.

[JohnZastrow]

Let me follow up. After my case with customer service mysteriously disappeared on Friday with no notice to me, on Monday I was contacted by Esri Technical Support with a new case number. Eventually I needed to be handed off to a licensing specialist who was able to release my license on the backend at ArcGIS.com. I'm back in business.

[SE_GIS_BWDB]

It seems to me that ESRI South Asia does not give access to their client the privilage to manage license in myESRI, as for me, my pc broke-down and I am in the same boat you were in