Custom Printing Service

[becyr]

Hi all I need help with publishing a print service tool from ArcMap to ArcGIS Server 10.9.1 Federated. So that I can utilize the print service in ArcGIS Online Experience builder. Just an overview- I can't downgrade ArcGIS Pro to 2.9 and I can't upgrade ArcGIS Server to 11.3 due to compatibility issues with existing workflows. I'm currently limited to the following setup:

ArcGIS Enterprise (federated) 10.9.1

ArcMap 10.7.1

ArcGIS Pro 3.3

I published a printing service from ArcMap, but when trying to use it, I received the error:

"Web map as JSON is required."

What could be causing this issue?

When testing the tool from the Rest Service I get the following error. 

Job Status: esriJobFailed

Job Messages:

• esriJobMessageTypeInformative: Submitted.
• esriJobMessageTypeInformative: Executing...
• esriJobMessageTypeError: Failed.
• esriJobMessageTypeInformative: java.lang.Exception: Could not service request.

[sxw_eaglegis]

Hi there,

A few questions for you:

• Are you publishing using the Export Web Map from the Server toolbox? or a custom python script?
• What happens when you configure the service with ArcGIS Online Experience builder and test with the print widget?
• Is the ArcGIS Enterprise 10.9.1 site external facing? and print service shared with everyone?

[becyr]

Hi @sxw_eaglegis 

• Are you publishing using the Export Web Map from the Server toolbox? or a custom python script? I am publishing from the history as provided on the Esri guidelines 
• What happens when you configure the service with ArcGIS Online Experience builder and test with the print widget? I first had an issue of adding the print service but after multiple trials I was able to add the tool. When testing it on experience builder it runs but doesn't generate an output.
• Is the ArcGIS Enterprise 10.9.1 site external facing? Yes and print service shared with everyone? Yes

[sxw_eaglegis]

When testing it on experience builder, if you open the developer tools in your browser and submit a print, can you see what the messages returned are? You will see an execute operation in the network tab e.g.

Are you able to share the print service URL with me?