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Pro 3.4.3 Attempting to connect to license manager, CSharedQueue Stall timeout

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JosephRigley
Regular Contributor

It appears despite checking out a license for Pro, it still attempts to contact the license manager causing terrible performance and application stops responding until internet is disconnected. Why?

My Pro sessions are routinely hung up and the log fills with these messages until I disconnect from the internet, at which point it starts responding again. Eventually the problem returns again and it's back to disconnecting internet to get it to respond. Happens frequently, maybe every 10 minutes. Version 3.4.3, locked into this version for now.

All data is local with one ESRI basemap service (occurs with and without).

Already set Pro to run using the good GPU on my laptop. No difference. Pro is not running in Windows Efficiency mode. OneDrive is disabled.

JosephRigley_0-1767909869689.png

 

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RTPL_AU
Deactivated User

@JosephRigley 
Do you have any repetitive license check calls under the top HTTP tab? 

It will be filled with:
<HTTPRequest start="5/11/2024 10:20:05 AM" duration="235" thread="39940" status ="200" url="https://www.arcgis.com/sharing/rest/portals/MYAGOLACC/subscriptionInfo?token=THETOKEN&f=json"</HTTPRequest>


JosephRigley
Regular Contributor

No license check calls show up on the HTTP page, BUT:

Yesterday during testing I found that there are no issues if I am connected to VPN and thus have access to the license manager. I'm using a checked out license, this would presumably mean there's no need to hit the license manager but the app can't function properly without access.

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Robert_LeClair
Esri Esteemed Contributor

May (or may not) be related, but I've seen a few Support cases where the "CSharedQueue Stall timeout" message appears when opening up attribute tables with relationship classes built.  Do any of the File Geodatabase layers have a relationship class?

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