Copy issues in Pro 3.5.1 to 3.5.4 - help diagnose

[RTPL_AU]

Hi everyone,

Please help me diagnose this issue.

Edit - Issue ongoing in 3.5.2
Edit 2 - Issue ongoing in 3.5.3
Edit 3 - Issue ongoing in 3.5.4

In another 'Issues with Pro 3.5' thread I mentioned a copy issue that has raised its head since installing 3.5 and now 3.5.1

Local support has not been able to replicate this yet but another user has had it happen to them in this Community.

Problem:

For some reason, Pro will start to hiccup when you copy anything.
With copy I mean Right-Click>Copy or CTRL-C

As you can imagine this covers a lot of ground - copy selected text from a layer name, attribute table, popup, or copy a layer in  a map, copy a layout item, etc.

It will start as a short freeze and if you ignore it, it will progressively get worse until you get all the Pro open windows & panes going black for a while, and at some point it will crash hard, to the point where Windows freezes for a minute or two. I've never had Windows fall over completely.

If you restart Pro and reload the same project it will work fine for a while, until it starts again. This is quite disruptive.

It started on the first project I worked on after installing 3.5.

Nothing else on this computer exhibits the same issue.
Computer has been restarted a few times 🙂

I don't use Clipboard History or any clipboard plugins. No user account stuff is synced via OneDrive. OneDrive  for Business is used but as a device to PC sync tool and no project data touches it.

Diagnostic Monitor shows the 'Suspend + Resume' pair when you copy some objects, as expected. If Pro freezes, the DM will show 'Unresponsive' and then carry on with no further messages when it becomes responsive again, until you click or do something for it to log again.

The only AddIn I have is XTools Pro.

It does not appear to matter how simple or complex the data, layout, or project is.
My data is mostly FGDB and I use local state basemaps & services, AGOL Atlas layers, basemaps, etc.
I can create an empty project, add a layout and add text & boxes & stuff to the layout and if I carry on long enough the bug will surface - without any data loaded into the project at all.

This is a Windows 11 Pro machine that is near 100% stable in all other aspects. It is reasonably up to date - I lag a bit on feature updates to be safe but security updates are up to date.

I've run Process Explorer but without a targeted concept to search for it is a very deep rabbit hole. Going through the Pro logs & dumps is just a crazy volume of stuff

I've set Pro to clear the cache when you close it.
I've reset and recreated my customised Quick Access Toolbar.

The Pro config was removed/recreated recently to troubleshoot something else (which wasn't solved) but I can't reset everything every time there is a bug - I have to work to make money to pay for the licenses 🙂
Not sure how the Pro config intersects the Copy process - maybe there is a new setting in Options I missed?

Anyone have some ideas we can use to narrow this down?

[RTPL_AU]

Just had a full crash after copying a field in the Attribute Table:

[DavidLeggett]

Yep.. Been experiencing the same thing.. Tried stopping teams and onedrive which can be clipboard hooks, but still experience the same thing with Pro. I have built a beefy PC i9, 64gbRAM (3200) and 4070 super - Pro diagnostic registers that the copy process completed in 14ms - But then goes unresponsive and hangs.. 

 Not sure if this might be a windows 11 thing? but having to restart project to fix copy/paste lags is not optimal.  

[ChrisUnderwood]

Hello @DavidLeggett , are you able to record in a video, or describe in exact detail, the ArcGIS Pro steps you captured in Diagnostic Monitor leading up to the CopyToClipboard lock up ?

[DavidLeggett]

Hi @ChrisUnderwood  – I've been experiencing significant copy/paste lag across all aspects of ArcGIS Pro. This includes copying feature layers, layout text and graphics, as well as label and attribute text.

As described by RTPL_AU, the issue appears minimal when first opening a project but progressively worsens with each copy/paste action, regardless of the type of content being copied. It eventually became so severe that I began running the Diagnostic Monitor to investigate, but the lag doesn't seem to discriminate by content type – it's consistent across all copy/paste operations within Pro.

[DavidLeggett]

I might just add - That I have recently rebuilt this PC (fresh windows 11 fully updated and fresh ArcGIS PRO 3.5.1) was having the copy/paste lag before and has continued after rebuild. All windows drivers and components up to date. I also run PRO on a high-end gaming ASUS Laptop and have the same issues. I have been professionally using ArcGIS since ArcVIEW 3.2 (yes, over 20 years.. sigh). I do not think the issue is related to user or components. If I have my 2 cents worth, I think it is something to do with the way Pro and Windows integrate with the clipboard??    

[Melissa_B]

I have also suspected this might be related to how Windows is handling the clipboard. I have clipboard history turned off, but I can't confirm if clipboard sync is turned on and causing problems due to the way our systems are managed.  I would edit the registry to disable it entirely to test, but I also do not have the authority for that.  It might be worth looking into though to try to eliminate windows clipboard features as a culprit.

It looks like there have been some people complaining about copy/paste and clipboard issues with Windows for a few years but it could also be tied to how some software access and use the clipboard or with RDP sessions too.  I sometimes remote into other machines so that I can run resource intensive operations, but I also have had issues with the copy lag without having an RDP session active.

[RTPL_AU]

@KoryKramer  I have this with Esri AU under Esri Case #03906303

They have not been able to replicate the issue yet but I feel you should be aware of it as it severely affects the stability of Pro and our ability to get work done.
Seeing other people mention similar issues indicates that Esri Inc should take the lead and not wait till a regional reseller has found the time to test for more than 5min.

[RTPL_AU]

@ChrisUnderwood 
I have not been able to see any correlation in the copy hiccups/freezes and anything in Diag Mon. 
You will see the expected Suspend/Resume pair when copying.

No failures reported in the same period.

You know what's funny? 
I opened DM to take this screenshot and lucky for me, Pro completely crashed when I Ctrl-C'd a layer in the Contents pane.

There isn't anything weird that I can video - just use Pro as you would when doing real work and expect that at any time when you copy anything using CTRL-C or Right-Click>Copy, Pro will throw a tanty.

Once it starts, it will get worse until you restart Pro.

[DavidLeggett]

@ChrisUnderwood  Share of video of copy paste hangs

Untitled video.mp4

The feature layer copying is small polygon layer within the project geo-database - stored locally on M.2 NVME SSD.