Hi I have just upgraded to ArcGIS pro 2.6, I uninstalled the previous version (2.5.2) and installed the new version. However, the program works fine but whenever I try to check the python manager, the software stay for sometime at "Refreshing package information" then crashes. I have tried reinstalling several times that seem not to be working.
I have attached the dmp file.
Joe and Jakub are both correct
but on a side note....removing an install can often mean going into your users profile and tracking down any folder with esri, conda, python, etc in it and renaming them by appending xxx to the folder name. Do this AFTER you uninstall. Then go into the location where Pro was installed and you will see a lingering path for pro... delete it. The brave might go into 'regedit' and do the same to totally get rid of anything arc*. At that time you can try reinstalling from the *.msi (assuming you downloaded the *.exe and extracted the *.msi and *.cab file).