Select to view content in your preferred language

ArcPro 3.3. not opening?

1293
5
10-22-2024 09:53 AM
Labels (2)
h2e_nwilson
Emerging Contributor

ArcPro will not open for me on 2 of my computers. Running version 3.3. I've tried repair reinstall and a hard uninstall and reinstall. Not sure what else to do here. Anyone else having issues just opening the software??

Edit: to add context, i do have .net desktop runtime installed. version 8.0.10

0 Kudos
5 Replies
ronaldbruzzese
Emerging Contributor

same issue as of 1:00 pm est.  opened technical support ticket, will report back with findings.

ChrisUnderwood
Esri Regular Contributor

Hello @h2e_nwilson  could you try starting ArcGIS Pro in diagnostic mode, and compare your working machines to the failing ones ? Perhaps using a command something like this.

C:\Users\myusername>C:\Users\myusername\AppData\Local\Programs\ArcGIS\Pro\bin\ArcGISPro.exe /enablediagnostics

https://pro.arcgis.com/en/pro-app/latest/get-started/arcgis-diagnostic-monitor.htm#ESRI_SECTION1_59C...

0 Kudos
ronaldbruzzese22
New Contributor

without any changes, all computers that had issues yesterday are working today.  no idea if it was on our side of the fence or esri's.  good luck.

0 Kudos
ShaneONeill_144
Esri Contributor

Are you receiving any error messages when Pro won't open for you? It might be worth doing a clean uninstall and reinstall of Pro to see if that works.

0 Kudos
ShaneONeill_144
Esri Contributor

Additionally, 

Additionally, try uninstalling all versions of .NET that are currently installed on your machine (6.x and 8.x if both are installed) and then redownloaded .NET 8.0.10 from the Microsoft website (below). Following this, try opening Pro to see if that works.
0 Kudos