ArcGIS Pro webpages all return a black screen

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05-19-2021 06:12 AM
AdrianWelsh
MVP Notable Contributor

It seems that Esri's ArcGIS Pro webpages for help and other resources are all broken. I see a black screen where there should be words. One example:

https://pro.arcgis.com/en/pro-app/latest/get-started/get-started.htm

This is what I see:

AdrianWelsh_0-1621429813473.png

 

This happens for every page with the prefix of pro.arcgis.com. 

Please fix this!

Thanks,

Adrian

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George_Thompson
Esri Frequent Contributor

I tested this out and it seems to work for me. 

Is it all browsers? Wonder if it is a cache issue since there was an update yesterday

--- George T.

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6 Replies
George_Thompson
Esri Frequent Contributor

I tested this out and it seems to work for me. 

Is it all browsers? Wonder if it is a cache issue since there was an update yesterday

--- George T.
AdrianWelsh
MVP Notable Contributor

Yesterday I checked it in Chrome, Firefox, and Brave browsers and all returned the same results. Today I just tested it in Brave and it was black. I suppose refreshing my cache could help. 

Ah, a hard refresh (Ctrl+F5) solved that problem. Thanks for looking into this!

KoryKramer
Community Moderator

This was a known issue yesterday that has since been addressed.  As you have already noted, however, users may need to do a hard refresh (Ctrl+Shift+R in Chrome, or the equivalent in other browsers) for the page to load without using the cache.

AdrianWelsh
MVP Notable Contributor

Thanks Kory. I did not see it reported in GeoNet from my search but maybe I missed it. I am glad it is fixed! (I was frustrated with it yesterday, haha).

DanPatterson
MVP Esteemed Contributor

You missed the "dark theme" link in the MVP place ;)

 


... sort of retired...
AdrianWelsh
MVP Notable Contributor

I had to go dig for that. I see it now! #latetotheparty

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