ArcGIS Pro shuts down immediately after logging in

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07-20-2021 08:27 AM
UlyanKhalif
New Contributor

Hello, .

I cannot use my ArcGIS Pro because the software closed immediately after I logged in.
The initialization window just disappear and the software wont' start. 
I tried both my ArcGIS Online account and Organizational account but nothing worked.
I have tried to clean-uninstall and reinstall the application (version 2.8.1) , but it didn't work.
Yesterday it worked normally (same version) and I haven't make any changes.
 
Please help.
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UlyanKhalif3
New Contributor

Update:

Problem resolved by clearing chrome browser history and adding "www.arcgis.com" and my organizational address to IE trusted sites.

I was assisted by @FeliaNiwanWilwatikta in clearing this issue.

Thank you!

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JayantaPoddar
MVP Esteemed Contributor

Try resetting the ArcGIS Pro Application Profile. Resetting your ArcGIS application profile 

Also check the Configure Licensing page for the license status.



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UlyanKhalif
New Contributor

Hello, thank you for replying to my issue.

I have tried all the steps in resetting ArcGIS application profile but the problem still persists.

I have also check my licensing, and try to authorize but the system says  "All requested features have already been authorized on this machine." I believe that my license is still valid for I still have credits left and it is still months later until renewal date.

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UlyanKhalif3
New Contributor

Update:

Problem resolved by clearing chrome browser history and adding "www.arcgis.com" and my organizational address to IE trusted sites.

I was assisted by @FeliaNiwanWilwatikta in clearing this issue.

Thank you!

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