ArcGIS Pro Offline Authontication

01-27-2021 09:47 PM
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New Contributor II

Dear All, 

Recently I have purchased a 100$ ArcGIS Pro Single user license but i want to install this on PC which don't have internet access. I have already purchased the software having authorisation code and completed the authorisation process and uploaded the authorised text file generated by the computer on ESRI secure site operation to get the 'authorization.respc' file. But when I open this file, it comes with this text,
<Reason>8418; Request cannot be empty. It must contain at least one request action. [Incident# 3800-40105358]</Reason>
kindly help me as soon as possible.
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4 Replies
Esri Contributor

Hi @arcgispro8 ,

I can recommend that you call your country's esri support team. They can help you better with installation and licensing.



Please give a like if helpful and Accept as Solution if it's answered your query.

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New Contributor II

I already have contacted them but don't find them supportive and timely responsive.

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Esri Contributor


That's not good.

You may try contacting esri us support team:

Technical assistance

For help using Esri software, the following resources are available:

  • Visit the Esri Support Center online.
  • In the United States, contact the Esri Support Center:
    • Phone: 888-377-4575
    • Fax: 909-792-0960
    • Hours: 5:00 a.m. to 5:00 p.m. (Pacific time) Monday–Friday

Hopefully they could help you.

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New Contributor
Be wise to have hook up with PC internet access as I have now.



Berston C. George
Cadastral Surveyor

Bureau of Land Management

U.S. Department of the Interior

P: 505-954-2062


New Mexico State Office

301 Dinosaur Trail

Santa Fe, NM 87508


Caring for the Land and Serving People

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