ArcGIS Pro 3.3.1 Crashes when accessing a layout tab

[SarahWillett]

I'm using ArcGIS Pro 3.3.1. Every time I try to open an APRX that was closed on a layout tab, import a layout.pagx., or double click a layout.pagx to open it ArcPro crashes on me.

I thought it was something to do with accessing my data from a NAS but now it's happening on my local drive.

I'm working with ESRI support and my IT department to help but was wondering if anyone else is having this issue as well. Attached is one of the .pagx's I've tried to open.

[MikeVolz]

Have you tried installing Pro 3.3.1 on another machine to see if the same crashing occurs?

Maybe also try uninstalling Pro and then reinstalling again.

[SarahWillett]

Hi Mike, both of my colleagues have 3.3.1 installed but are not having the same issue. 

I've tried uninstalling/reinstalling, using the repair installation function, renaming the application profile folders with the classic "_Old", disconnected then reconnected the NAS but still no luck. 

[SMauri]

Not for me...as you can see

Cheers

Stefano

[Robert_LeClair]

Great to hear you're working with Esri Support on this one.  A few other things to try:

1) Clear cache of the software:

In order to clear cache of the software kindly launch ArcGIS Pro > click Settings > click Options > click Display.
Click the Clear cache box > click Ok > restart application.

2) Option Check:

Launch ArcGIS Pro > click Settings > click Options > click Display.
Change the Antialiasing mode to Fast (default) or Normal.
Change the Rendering quality from Best toward Low.
Uncheck the Enable hardware antialiasing check box.
Change the Rendering engine from DirectX to OpenGL.  If this does not lead to a performance improvement, switch back to DirectX.

3) Repair software:

In order to repair the software, kindly; close the applications.
Open Control Panel > under Programs and Features > click Uninstall Programs.
Right click on ArcGIS Pro > click uninstall/change.
Once the small installation windows opened, click repair > hit next a few time > click Finish.
Relaunch project and observed the layout tab.
If this workaround does not helped is resolving the issue, kindly proceed with the workaround 4.

[CatronMapper]

Thank you for the tip...  My app just started crashing every time I tried to switch layouts.  Clearing the cache seems to have solved my problem.  Now everything seems to be running like normal now.

[İlaydaBasoglu]

i also have problem with creating layout, program run perfectly except creating layout, when i try to insert a layout, program crashes immediately and i did everything you said. Do you have any idea how to fix that problem? please help me

[SarahWillett · Accepted solution]

The ESRI team that reviews the automatic crash reports said the .dmp they received indicated the crash was being caused by third party Add-ins. After removing them, I was able to open and access layouts without any issues.

[DebendraBiswas1]

Hi @Sara , Are you able to provide details on what are those third party Add-ins we need to remove.