I'm currently working on distributing ArcGIS Pro 3.0.3 to on number of machines on our Campus and I've run into an issue I can't solve. When we install ArcGIS Pro machine wide through SCCM, or when I try to replicate installing that way via PsExec64.exe, ArcGIS Pro refuses to run for any non-admin user. What will happen is no UI will appear and I get no error message, but I can see an ArcGIS Pro process running in the background with 0% CPU usage. It will do this every time it's run unless it is run by a user with administrator privileges, then ArcGIS Pro will launch normally. After that, any user on the machine can run it. It seems like its trying to configure something the first time it's run that requires admin, but I can't determine what its trying to do.
We are currently installing ArcGIS Pro, the Data Interop, and Help. We're installing ArcGIS Pro via Powershell this way:
Start-Process "MsiExec.exe" -ArgumentList "/I `"C:\Windows\ccmcache\<folder in cache>\ArcGISPro\ArcGISPro.msi`" ALLUSERS=1 SOFTWARE_CLASS=Professional AUTHORIZATION_TYPE=NAMED_USER License_URL=`"https://<Campus URL>.maps.arcgis.com`" Portal_List=`"https://<Campus URL>.maps.arcgis.com`" CHECKFORUPDATESATSTARTUP=0 LOCK_AUTH_SETTINGS=TRUE ACCEPTEULA=yes /qn /norestart /l*v `"C:\Windows\EUC\LOG\ArcGIS_Pro_3.0.3\ArcGIS_PRO_3.0.3-Vendor.log`"" -Wait
We've never had installs of ArcGIS Pro behave this way before the 3.0 update. It's only since 3.0 we've seen this, and it looks like I'm not the only person running into this. https://community.esri.com/t5/arcgis-pro-questions/problem-starting-arcgis-pro-3-0-after-normal/m-p/.... I contacted ESRI's support, but they weren't able to give a solution to the issue.
Some of the workarounds I've tried:
- I've tried running "dotnet C:\Program Files\ArcGIS\Pro\bin\ArcGISPro.dll" and this allows non-admin users to launch the app, but when they go to sign in you get either a Core license is missing, there was an unexpected error please contact your admin, or you system clock isn't correct (even when it is) error message.
- I've tried installing both 64-bit and 32-bit .NET Desktop Runtimes for both 6.0.5 and 6.0.12 and that didn't affect the behavior.
- I tried testing ArcGIS Pro on a VM installing through PsExec64.exe. The VM wasn't connected to our environment at all and was using a local user. Still had the same problem.
- I tried changing security on C:\Program Files\ArcGIS\Pro and the ESRI folder in ProgramData to give non-admins modify rights, but that didn't work either.
- I installed the 2016 Access Database engine
- Checked for application hangs or crashes in Application and System under Event Viewer and go nothing. No reports found under C:\ProgramData\Microsoft\Windows\WER\ReportArchive either. This makes me think that the app isn't crashing, but instead starting and waiting for something.
Anyone else run into this kind of issue and figure out how to fix it?
EDIT: I was able to to get ArcGIS running for regular users by running ArcGISCleanup.exe in C:\Program Files\ArcGIS\Pro\bin as Admin. Taking a closer look it seems when ArcGIS Pro launches it starts ArcGISCleanup. This doesn't solve my problem since it still require an admin to run something, but its still strange behavior.
