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ArcGIS Pro 2.4 cannot export to any format

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07-30-2019 12:22 PM
AlanStewart
by
Occasional Contributor
‎07-30-2019 12:22 PM

I've newly installed ArcGIS Pro 2.4 and created a bunch of layouts from existing MXDs for testing purposes. So far the product is useless to me as the final result of my workflows is always to generate a PDF and Pro has yet to succeed at this. I am using Share -> Layout Export. The output I am getting is a file where every byte in the file is zero. It does the same thing for TIFF and JPEG exports. I'm only trying to export letter-size layouts at 100 dpi. I have 16GB RAM and 50GB free disk space. I'm running Windows 7 Ultimate. Pro is not reporting an errors.

Another clue is that when I make a second attempt to export to the same file as an earlier export Pro often complains that it cannot write to the file. However, I have no difficulty deleting the file from the Windows shell, so there does not seem to be another process blocking the file.

13 Replies
AlanStewart
by
Occasional Contributor
‎07-31-2019 11:31 AM

BTW, to be clear, Pro has no issues that I've observed with saving or reading projects to/from the shared drive, only performing exports to it.

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by Anonymous User
Not applicable
‎08-27-2020 01:38 AM

I recently updated my copy of ArcGIS Pro and I can no longer export maps to PDF either. On export the files won’t open and show only kb worth of data.

  • Running as Administrator has no effect.
  • I've tried saving to a different section of my drive – still no luck. Removing spaces from the file/folder names has no effect.
  • It’s not a space issue.

Any assistance with this issue would be greatly appreciated.

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by Anonymous User
Not applicable
‎08-27-2020 07:34 AM

Hi Jaimys, to confirm, did you update ArcGIS Pro to the latest version - 2.6? Additionally, are there any tiff files in your layout?

The reason I ask is that there is a known defect in this version: BUG-000132706 - Inserting a .tiff file into a report or layout results in incorrect behavior on export.

This bug will be fixed in Pro 2.7. Workarounds include:

  • Use PNG, BMP or JPG file format for images instead of TIFF file format.
  • Select Print from the Share tab of layout, and use Microsoft Print to PDF, and save the file.

I hope this helps!

Thanks,
Gillian

by Anonymous User
Not applicable
‎08-28-2020 02:15 AM

Hi Gillian,

Thanks for your response. I called through to Nicholas Goh at ESRI Australia and he diagnosed the issue. It was as you've said - tiffs in my map layout were affecting the export after updating to 2.6.0, where previously this had not been an issue. 

Frustrating though it is, I'm glad to have a workaround.

Warm regards,

Jaimys