ArcGIS Pro 2.1 - Invalid URL when Logging In

[DeonLengton]

Hi

I was working on ArcGIS Pro 2.1.1 when an error occurred and caused my laptop to restart. Once it restarted and I opened ArcGIS Pro it wanted me to provide login / licensing details again.

Every time I type in my username / password I get the following error :

Invalid URL

I have checked the URL and it is correct. I tried the normal www.arcgis.com URL as well as our Organisational URL https://esriza-ps.maps.arcgis.com  to no avail. I know it is hitting the correct URL because if I type an incorrect password I do get an error indicating that my username / password is incorrect.

I have removed and reinstalled ArcGIS Pro to no avail.

I also ran Fiddler and no significant issues are detected.

Any ideas?

[SusanTran]

Hi Deon,

I'd like to help you with this problem.   Could you please email me at stran at esri dot com so that we can coordinate a time to troubleshoot? 

Thanks,

Susan

[DeonLengton]

Hi Susan

I got it sorted by having my licences reset by Esri Inc. Pity about the incorrect error message - hopefully this guides other people to the correct solution to the problem.