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AGOL Professional User Type but ArcPro Basic License?

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02-27-2025 11:35 AM
PlanwestPartners
Emerging Contributor

Hi ESRI Community,

I am the sole administrator and user of my ArcGIS Online organization. I have a professional user type, however I noticed that on my ArcGIS Pro account that my license recently changed from Standard to Basic, preventing me from access to essential tools like creating topologies.

When I go to ArcGIS Online->Organizations->Licenses it says that I should have access to the ArcGIS Pro Standard and the license is solely assigned to me, so I don't understand what could have happened?

Does anyone have any ideas or potential fixes? I tried doing a soft reset of ArcPro but that didn't fix it.

Thanks!

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PlanwestPartners
Emerging Contributor

Solved: I have multiple portals in ArcGIS Pro and the one I was currently signed into had an AGOL Creator license rather than a professional!

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PlanwestPartners
Emerging Contributor

Solved: I have multiple portals in ArcGIS Pro and the one I was currently signed into had an AGOL Creator license rather than a professional!