Bug-free ArcGIS Desktop

11-08-2013 03:40 AM
Status: Open
Occasional Contributor III
Please adopt a policy that all bugs and issues should be resolved and fixed by the next major release.

COMMENT: This is a 3rd post of this idea. The idea keeps disappearing all the time, but I don't find anything that could violate the terms of use of this site. To me it seems like a fair request, don't you?
You obviously aren't familiar with software development. I understand your frustration, and there have been a few premature releases over the years, but they probably remove this because it makes them laugh. In practice, this is impossible.

If you've ever seen the complete list of reported bugs fixed in an update, it's huge. To delay new features coming out because of a few tiny bugs that may also be hard to fix is much worse that releasing it as is. Say they did delay it, and everyone waiting for the next big feature is on hold. OK, so they finally fix those reported bugs. In that time, a whole new slew of bugs were reported. They fix those, and in that time, more were reported. Result: we never see another update.

All software has bugs in it, and the bigger the application, the more bugs there are. If there is a specific bug you are having an issue with, you can report it and if it is really important to you, you can request a priority escalation.
Of course it is unrealistic to expect totally bug-free software, but Duri's comment does speak to the frustration that so many of us feel when using ArcMap software.  Everytime a new release is announced, we wonder what features that we have been using for years will be broken.  We wonder if a bug report that was filed years ago has finally been addressed.  We wonder what changes to the GUI will send us around the bend as we try to figure out where something has been moved to or if it has simplybeen removed without real notice.

It is fair to say that most of us appreciate the complexity of the task before ESRI's programmers, but it is clear that the people who create and test the software are not using the software on a daily basis, otherwise so many of the bugs that are introducted and not fixed would never have been released in first place.

This may be laughable to some, but we who have invested time, money and careers in using ESRI's products find ourselves constantly frustrated and this is no laughing matter.

@RobChasan  agree with you. A decade later and nothing feels different at all. It certainly sets Esri apart from other tech companies. At the end of the day they prioritize what's most profitable over the simple needs of everyday users and it is certainly felt in the poor quality of the applications.