Callout boxes are great, but having a ballon callout or notes similar to what you might see in AutoCAD on a floorplan/construction revision note or on a Adobe pdf draw cloud tool. This end user could visibly see the importance of a note(s) and not necessarily have it pointing to an object, but better than a polygon/rectangle text box.
This would be useful to me but maybe not to others. Perhaps a customization for ArcGIS Desktop could be created which is based on the freehand tool.
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