What is the Manage Records document? A table? A feature class? Something else?
While it made me cringe, I added the word Jonathan's to a feature in a file geodatabase without a problem. Also added an apostrophe to a non-versioned EGDB table without a crash as well.
I appreciate your need for a possessive legal name, as opposed to the implication of plurality, but as you have seen, special characters can be problematic. Just sayin'...
That should just about do it....