Using Offline Web Maps for Collector

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04-14-2021 07:01 PM
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Rural_Design_LimitedGIS
New Contributor II

Hi there,

I've been struggling with this for ageeeees. We use ArcGis online to create webmaps that we can use for Collector and for the life of me I can not figure out how to enable any of the maps to be used offline. 

I have followed the steps here https://enterprise.arcgis.com/en/portal/latest/use/take-maps-offline.htm 

and use World Imagery for Export for the basemap. In ArcGIS online I have enabled the basemap and feature layers to work offline, but when I save and share and publish the map,  then open collector on Trimble TDC there is just no option for downloading any offline maps. Perhaps I don't have the right license for ArcGIS to be able to execute this? I have a creator license and I am the administrator.

I need some help - it's driving me crazy, we work in heaps of areas with no reception and collector simply does not play ball in areas with patchy reception.

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