Unable to Sync from Collector after June Update

[LucasScharenbroich]

Hi,

We have a hosted feature service that was checked out from ArcGIS Online onto Collector earlier in the month.  Data was being collected and synced nightly without an issue.

No data was collected from June 11 - June 20 due to staff vacation.

Starting this week, we are unable to Sync to the hosted feature service.  We get repeated errors of "Username and password invalid. Enter valid credentials for map layer '<hosted map layer URL>'"

We have tried changing the Sharing setting on the Hosted layer all the way up to Everyone and increasing the Role of the users from User to Administrator, all with no effect.

We have already copied the geodatabase off of our iPad in order preserve edits, but would like to restore the ability to Sync in order to continue data collection.

Q: Has there been any changed during the June update that could have caused this issue?

Q: How can we resolve the sync issue without data loss?

Thank you.

[RebeccaStrauch__GISP]

tagging Collector for ArcGIS​

[RussRoberts]

Can you try signing out and sign back in to see if this is still an issue?

Thanks

Russ

[ScottPrindle]

Hey Lucas Scharenbroich​,

First I'd like to address the data backup topic to ensure your data is safe. When backing up data, be sure to copy the entire folder associated with the web map that was downloaded. This folder will contain the runtime geotdatabase along with a few other files (.JSON, .JPG, etc.) It is important to back up the entire folder in case the runtime geodatabase was being accessed at the time of backup.

On a separate device are you able to download a new disconnected dataset and sync changes back to the service? How was the service originally secured? How was the service added to the web map? The error message includes a token, was this included when adding your service as a feature layer in the web map?

-Scott