Unable to connect to remote server

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01-23-2014 09:17 AM
RobertBorchert
Frequent Contributor II
I have been unable to connect to the remote server from my ArcGIS desktop for some time now.  Everything from Add Basemap to Add Data from ArcGIS Online.  I am currently in 10.2 with the most current service packs.

This has actually been going on for a couple of years since at least 10.0

I had hoped when we upgraded the issue would go away.

I do have a valid ArcGIS Online log in.

I can log in from and MXD and upload data to my clients ArcGIS Online account, and I can log in via a web browser to AGO

However, if I click on Add Data and try Add Basemap or from Online, or I click File>ArcGIS Online I get the Unable to connect to remote server message.
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2 Replies
MikeMinami
Esri Notable Contributor
This sounds like a configuration issue.

Is ArcMap pointing to the right place? Check your portal connection.

http://resources.arcgis.com/en/help/main/10.2/0003/00030000001p000000.htm

If so, you can test your connection by checking the ArcGIS Connection properties.

http://resources.arcgis.com/en/help/main/10.2/index.html#//00sp00000023000000

Is the sign in to ArcGIS Online button even available? It's possible something is getting blocked. If you can use a program like Fiddler, which logs network traffic, you may be able to see some error messages.

Hope this helps,

Mike
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HabibaAtify
New Contributor II

I want to add BaseMap .theArcGISs shows a error  (can not connect to the remote server)

How can solve it?

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