The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

[JamalNUMAN]

The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

I couldn???t figure out why the ???sign in??? to ArcGIS Online icon in the ArcGIS Desktop is greyed out.

[ATTACH=CONFIG]34273[/ATTACH]

What might be the issue here?

Thank you

Best

Jamal

[StanMcShinsky]

I just had the same issue. Have you fixed it yet? if so what was the trick?

[StanMcShinsky]

So I finally restarted my computer and all is well.

[JamalNUMAN]

This problem happens very often. I think that the “restart” (as you did) can take care of this issue.

[RainerSpitzer1]

Maybe you can check the connection with the item in the taskbar:

[BrendanBladdickEsri]

This worked for my user! The user had to double click it and it was able to create a connection. After that, the user restarted ArcMap and the Sign In button was available!

[JustinOdell]

This also worked for my user, however the connection to the Portal had to be re-established in ArcGIS Administrator after the Test Connection was performed.

[APaulsen]

This has not helped. Is there a solution to this? I want to sign in to a different online account to republish those maps in our new portal. Need help on the correct method to this madness.

[BrendanBladdickEsri]

You have close out of ArcMap then to go to the program "ArcGIS Administrator" on your ArcMap machine and go to Advanced > Manage Portal Connections > Add > Connect > Save

Then open ArcMap again and you should have the option to sign into your Portal now under File > Sign In

[HudsonCultural]

When I try this it tells me that it cannot connect to https://www.arcgis.com/, though I am connected to the internet and the site loads when I type it into my internet browser. What could be causing this?