StreetMap Premium License not Installing

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04-23-2012 07:33 AM
EricZylstra
New Contributor
We have ArcGIS 10 SP2 installed with concurrent license server.  ArcGIS is working fine.  We install StreetMap Premium according to the instructions.  When we get to the step of double clicking the license file, it errors out with:

   ARCGisa
      Error:  Could not install the license.

We have other users without this problem.  We uninstalled everything and tried again with no success.

Suggestions?

Thanks in advance,

Eric
Tags (2)
7 Replies
JohnKoudelka
New Contributor
i've run into this same problem when trying to install 2013 sdlic. i've been scouring the interwebs for the past couple of days with no resolution.
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JianLiu
New Contributor III

I am having the same problem too.

ArcGIS 10.3, StreetMap Premium 2014 release 3. "Could not install the license". Have ESRI resend the licence, still the same error. Anybody has any idea what is going on?

2015.1 installed without any problem on that machine.

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PatrickPeters1
New Contributor II

First, make sure that your StreetMap Premium license file has not expired, check for an expiration date on the end of the license file name, for example: nahr_fgdb_2015.1_na_all_11_12_15.sdlic.  This license file expires on 11/12/2015.

Next, check the StreetMap Premium resource pages to make sure that you are using the appropriate version of the license file with the same product vintage.  Each StreetMap Premium product has its own unique license file and license files are not transferable between versions.  The StreetMap Premium product resource page/system requirements link is located here:

2015 system requirements—StreetMap Premium for ArcGIS | ArcGIS for Server

Check under the Previous Version link on the left-hand side for 2013 and 2014 version requirements.

StreetMap Premium products (specifically licensed File Geodatabase products are not compatible with ArcGIS software versions earlier than 10.1 SP1).

RyanDavis1
New Contributor III

I know this is an old thread, but we're experiencing this very same issue for 10.3.1.  Most users can install the license fine, but some are having "Could not install the license" issues.

The license file is not expired, and the product in question is StreetMap Premium for ArcGIS North America 2016 Release 2.

Has anyone found a solution?

Thanks,

Ryan

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RyanDavis1
New Contributor III

This probably isn't very helpful.. but I was able to install the license after upgrading my OS to Windows 10 and reinstalling all my programs.

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CarolineBlack
New Contributor II

Hi Ryan,

I wondered if you got this resolved and were able to update your Street Map Premium license in the end?

We are experiencing the same but with 10.6.1

Been in contact with Esri support and they have sent me several new licenses and none have been successful.

Thanks!

Caroline

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RyanDavis1
New Contributor III

Hi Caroline,

No, we couldn't ever figure it out.  All of our computers ended up getting Windows upgrades and that seemed to make the problem disappear.  Not an ideal solution, I know.

Ryan

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