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StoryMaps Not Accepting .MOV or MP4 Videos from iPhone Pro 13

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07-18-2022 11:37 AM
ChrisSpadi
Occasional Contributor

Greetings,

I recorded a few videos on my iPhone 13 Pro, they are 4k and .MOV format, even though I reformatted them via Adobe to MP4 and made the quality 1080, its says file needs to be under 50MB, which this is definitely under that.

It starts to upload and gives me that error in a red message. 

Any suggestions? Really frustrating, I was looking forward to using the iPhone 13 Pro to obtain great quality videos for Story Maps to only find out they don't work with story maps.

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