Reporting errors on Esri basemaps

MichaelSchoelen · ‎01-21-2019

I am working on a map for a client, and they would like to use the Topographic basemap for their web app. Unfortunately, we discovered a major error with the street layer, so our ground-truth data does not align with it. OpenStreetMap is correct, however.

We reported the error in the Esri basemap group a few months ago, but the status has stayed as "Planned for Future Update" since 11/30/18.

Can Esri please inform on when they release basemap changes, so I can provide a timeline to my client? Otherwise, we can work with a different basemap.

TanyaHaddad · ‎02-28-2019

hi Michael,

It looks like this area is correct in the "National Map" base map option - which is also very much like the cartography of the topo base map you were looking at. Would that be a good substitute until your issue is fixed in the ESRI-authored maps?

I had reported an error in my area a couple years ago, and I I think it took a few months to fix (can't remember exactly. But my issue was just a very poorly placed label, while fixing your report actually requires new line work. Depending on where ESRI gets that particular line data, it might take a while because it needs to be fixed in an upstream source.

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TanyaHaddad · ‎02-28-2019

hi Michael,

It looks like this area is correct in the "National Map" base map option - which is also very much like the cartography of the topo base map you were looking at. Would that be a good substitute until your issue is fixed in the ESRI-authored maps?

I had reported an error in my area a couple years ago, and I I think it took a few months to fix (can't remember exactly. But my issue was just a very poorly placed label, while fixing your report actually requires new line work. Depending on where ESRI gets that particular line data, it might take a while because it needs to be fixed in an upstream source.