Removing/Unassigning User Types

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02-12-2020 12:51 PM
JoelLittle1
New Contributor

I'll try to keep this short;  I am wanting to add a user to our organization, but this would make us have one more member that we have available AGOL Licensed User Types.  We another member that rarely utilizes the service (once or twice per year).  I want to keep both as part of the organization, however, there is not an option to "remove" or "unassign" a user type to free up my license to apply to the other member.  The "disable member" function only freezes the account, and does not free up any of my user licenses.  Is there a way to do this shy of deleting the inactive member and reassigning the user type to my new member?  Thanks in advance!

-JL

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BenTurrell
Occasional Contributor III

Hey Joel Little‌,

If you have a look at the documentation here: Manage members—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise 

You can see that disabling members is primarily done when you someone is leaving the organisation and you want to move their data without allowing them access. It then goes on to state:

Disabled members cannot sign in to the organization, consume organizational resources, create content, or administer the site. They are still members and count toward the number of users in your organization.

As such unless you delete the account they will still be counted as a named user for the purposes of licensing.

Thanks,

Ben


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BenTurrell
Occasional Contributor III

Hey Joel Little‌,

If you have a look at the documentation here: Manage members—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise 

You can see that disabling members is primarily done when you someone is leaving the organisation and you want to move their data without allowing them access. It then goes on to state:

Disabled members cannot sign in to the organization, consume organizational resources, create content, or administer the site. They are still members and count toward the number of users in your organization.

As such unless you delete the account they will still be counted as a named user for the purposes of licensing.

Thanks,

Ben


If this answer has helpful please mark it as helpful. If this answer solved your question please mark it as the answer to help others who have the same question.

CynthiaGeskes
New Contributor

Hi - I need to delete a member to allow another to be invited - however there is only a disable option in  AGOL - where do I find a delete option?

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