"Token Required" error
Good afternoon,
Yesterday colleagues started having an issue when trying to access hosted feature layers that I created (as publisher) on a map. They would open the map overview, click a feature on the layer list to access the layer group, then export the data, but now they started receiving a "Token Required" error. I still have this ability and other colleagues do to that have admin privileges', but the ones that don't have admin privileges' lost the ability to access the layer group, through the map overview and now receive that "Token Required" error, which they didn't a couple days ago. We tried troubleshooting a bit, but still couldn't figure out why this was happening. They can still access the layer group, by going under their "Group" tab and finding it that way, but they can't access it through the web map that I created. I did look up previous posts, but didn't find any solutions other than accessing the REST servers for the layers. Any info would be greatly appreciated.
How are they trying to export the data?
If I follow your example, after clicking the layer to access the layer group, it takes me to the item details for that hosted feature layer. Once there, there is an Export Data dropdown that gives several options. However, I don't see any that actually take me to the REST point as you second pic.
I only get that if I try to get to it with the URL at bottom right of the detail page.
If you are trying to get access to that (using URL), you can't just copy/paste the url anymore as it will substitute your org for the services1 server. If this is what you are after, you need to click the "View" link next to URL,
then, when the services open, right click on the link to server and open in new tab/window. This will get you to the service with credentials and won't get the token error.
R_
They export exactly how you mentioned ever since we started using AGOL a year ago;
1.) Map Overview >
2.) Click feature layer (from list) >
3.) Group Layer details, then export to shapefile
But now for some reason, after step 2.) it takes them to the "Token Required" URL and not the Group Layer items detail page. I did not modify the map or layers prior to this, it just started happening overnight 🤷:male_sign:. We did figure out that when they create a exact copy of my map, the "Token Required" URL does not appear after step 2.) and it does take them to the Group Layer details page. However, now for some reason on my original map it takes them to the "Token Required" URL, which it didn't before. Thanks!
