Anna, I can reproduce the problem. We'll need to check it out. Will your services be around for a while?
Nancy, are you able to print in other browsers? If so, can you share your web map publicly so I can look at it? When you say "print any of our layers" what type of layers are these? Are the running on ArcGIS Server? Are they publicly accessible from the internet (and not behind a firewall)? If they are behind a firewall, ArcGIS Online won't be able to print them.
Thanks,
Mike
Hi Mike,
Happens in both IE9 and Chrome, too (updated versions of each).
We have 3 maps, shared only to our organization. One is of the contiguous US, the other is Alaska alone, and the other is Hawaii alone. Upon further examination, AK and HI will print fine: the data shows up in the print window. The contiguous US map does not. This makes me think it's an amount of data/map size issue. I would be happy to make it public for you, if there's a window of time you can provide to me as to when you or others can check it, please let me know (no more than an hour?). Otherwise, it needs organization only sharing all other times. Thanks.
PS. Before seeing a reply to this thread and answering it (above), I sent the same email to our customer service rep, Joe Genther. Just an FYI, so ESRI doesn't duplicate their effort. Thanks.
Nancy,
Was the data added to the map as a shapefile? Or did you create a hosted service from it? If data privacy is a concern, you can invite my username, mikem, to a private group so I can see your maps.
Thanks,
Mike